AI Strategy
Heavy investment in AI-powered logistics. ORION system saves 100M miles/year. Expanding automated facilities.
Layoff History
12,000
Total Layoffs
12,000
AI-Related
100%
AI-Caused
12,000 employeesAI-Related
AI automation of sorting and routing operations
ManagementOperationsLogistics
AI Tools Deployed
ORIONRoute Optimization
Deployed: 2012-01
Impacted roles: Dispatchers, Route Planners
Smart Package SortingAutomation
Deployed: 2023-01
Impacted roles: Sorters, Package Handlers
Delivery Prediction AIAnalytics
Deployed: 2024-01
Impacted roles: Customer Service
Roles at Risk
Package Handlers
Sorters
Dispatchers
Route Planners
Middle Management
Growing Roles
Automation Engineers
AI Operations
Robotics Technicians
Data Scientists
How to Protect Your Career at UPS
Learn robotics and automation maintenance
Develop AI operations management skills
Transition to automation oversight roles
Build expertise in logistics AI systems