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Salesforce

CRM giant launching AI agents to replace human customer service and sales roles.

San Francisco, CA72,000 employees
Employee Risk Score
72%
AI Adoption Score
85%

AI Strategy

Marc Benioff says AI agents will replace human workers. Agentforce platform lets companies deploy autonomous AI agents.

Layoff History

1,000
Total Layoffs
1,000
AI-Related
100%
AI-Caused
300 employeesAI-Related

AI agents replacing support functions

Customer SuccessSupport
Sep 10, 2024
700 employeesAI-Related

Workforce restructuring for AI integration

SalesEngineering
Jan 26, 2024

AI Tools Deployed

Einstein GPTCRM AI
Deployed: 2023-03
Impacted roles: Sales Reps, Support Agents
AgentforceAI Agents
Deployed: 2024-09
Impacted roles: Customer Service, Sales Development
Einstein CopilotAssistant
Deployed: 2024-02
Impacted roles: Admins, Analysts

Roles at Risk

Sales Development Reps
Customer Service Reps
Salesforce Admins
Report Builders
Data Entry

Growing Roles

AI Agent Developers
Prompt Engineers
Agentforce Consultants
AI Integration Specialists

How to Protect Your Career at Salesforce

Learn Agentforce development and deployment
Become an AI agent trainer and overseer
Develop complex sales strategy skills AI cant replicate
Master AI-augmented CRM administration

Recent News

Benioff: Companies will hire fewer humans due to AI

2024-11-19

Agentforce processes 1B+ transactions

2024-12-05

Einstein AI becomes default in all products

2024-10-01

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