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Very High RiskFintech

Klarna

Buy-now-pay-later fintech that replaced 700 customer service agents with AI in one year.

Stockholm, Sweden3,500 employees
Employee Risk Score
90%
AI Adoption Score
95%

AI Strategy

CEO Sebastian Siemiatkowski proudly announced AI doing work of 700 employees. Plans to shrink workforce from 5000 to 2000 through AI.

Layoff History

900
Total Layoffs
900
AI-Related
100%
AI-Caused
200 employeesAI-Related

Continued AI automation in marketing

Marketing
Aug 27, 2024
700 employeesAI-Related

AI chatbot replacing human customer service

Customer Service
Feb 27, 2024

AI Tools Deployed

Klarna AI AssistantChatbot
Deployed: 2024-01
Impacted roles: Customer Service Reps
AI Marketing SuiteMarketing
Deployed: 2024-06
Impacted roles: Marketers, Copywriters

Roles at Risk

Customer Service Reps
Marketing Specialists
Content Writers
Data Analysts
Fraud Analysts

Growing Roles

AI Engineers
AI Trainers
Product Managers
Compliance Specialists

How to Protect Your Career at Klarna

Pivot to AI oversight and training roles
Develop skills in AI system monitoring
Learn fintech compliance and regulation
Build expertise in AI quality assurance

Recent News

Klarna AI handles 2/3 of customer chats

2024-02-27

CEO: Will shrink to 2000 employees via AI

2024-08-27

Klarna AI saves $40M annually

2024-09-15

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