AI Strategy
CEO Arvind Krishna stated IBM would pause hiring for ~7,800 roles that could be replaced by AI over 5 years. Enterprise AI focus with watsonx.
Layoff History
11,700
Total Layoffs
11,700
AI-Related
100%
AI-Caused
7,800 employeesAI-Related
CEO: Pausing hiring for AI-replaceable roles
HRBack OfficeNon-customer-facing
3,900 employeesAI-Related
Marketing and communications automation
MarketingCommunications
AI Tools Deployed
watsonxEnterprise AI
Deployed: 2023-05
Impacted roles: Business Analysts, Consultants
Watson AssistantChatbot
Deployed: 2016-01
Impacted roles: Customer Support
Watson Code AssistantCoding
Deployed: 2023-08
Impacted roles: Developers
Roles at Risk
HR Specialists
Payroll Clerks
Administrative Assistants
Junior Consultants
Technical Writers
Growing Roles
AI Consultants
watsonx Engineers
Enterprise AI Architects
AI Sales Specialists
How to Protect Your Career at IBM
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